Privacy Policy

Welcome to Padmashree Hospital & Allied Sciences Pvt. Ltd. (referred to as "we," "us," or "our"). We operate the website padmashreehospital.com.np and provide healthcare services in Pokhara, Nepal.

We recognize that the privacy of your personal and medical information is of paramount importance. This Privacy Policy describes how we collect, use, maintain, and protect your information when you visit our website, use our appointment booking features, or interact with our digital services.

To provide high-quality medical services and coordinate care, we may collect information in the following categories:

• Personal Information: Name, phone number, date of birth, gender, email address, and emergency contact details that you submit when booking appointments or contacting us.
• Medical Information: Relevant symptoms, medical history, preferred department or doctor, and diagnostic requests submitted through our online inquiry or appointment forms.
• Technical Data: Your IP address, device type, operating system, browser details, and anonymous usage patterns collected via local system tools and analytics providers (like Vercel Analytics).

We do not request sensitive payment information or credit cards online; patient billing is handled securely in-person at our clinic in Pokhara.

We use the information we collect for the following healthcare and operational purposes:

• Appointment Coordination: Scheduling consultations, confirming OPD bookings, and matching you with the appropriate medical specialists.
• Patient Communication: Sending SMS or email confirmations, reminding you of upcoming appointments, or following up on test results.
• Service Improvement: Monitoring website performance to optimize loading speeds, refine design layouts, and evaluate the accessibility of our clinical information.
• Compliance & Legal Duty: Meeting medical record retention guidelines and healthcare standards set by the Ministry of Health and Population, Nepal.

The protection of patient data is our highest commitment. We employ commercial-grade administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal and medical information.

Access to your health records is strictly restricted to medical practitioners, registered nurses, and administrative personnel directly involved in your clinical care.

We do not sell, trade, or lease your personal or medical data to third parties. We will only share information with third parties in the following specific circumstances:

• Medical Necessity: Coordinating laboratory tests, radiology reviews, or specialist referrals with partner diagnostic centers (with your explicit consent).
• Insurance Providers: Validating medical claims, health insurance plans, or government schemes under your authorization.
• Legal Enforcement: When required by court order, law enforcement subpoenas, or Nepalese healthcare regulations.

As a patient and website user, you have the following rights regarding the personal data we store:

• The right to request copies of your personal information and online medical consultation forms.
• The right to request that we correct any inaccurate information or complete incomplete profiles.
• The right to request deletion of your web registration logs, subject to medical registry retention laws in Nepal.

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to our administration team: